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The Bottom-line on Satisfied Employees
By Richard | February 17, 2007
The success of an organization does not solely depend on
management but on the work of its employees as well. An employee
that enjoys his or her position and feels rewarded by their
efforts will ultimately be the most successful in their careers
and the most beneficial to the company.
There is nothing like being around happy, satisfied employees who
bring their optimism and productivity to the organization. These
are the employees who are the most attentive to the needs of the
customer and strive to go that extra mile to be the most
helpful.
A positive attitude is contagious and can change the attitude of
every staff member around. However, just as a positive mindset
is easily spread, so is a negative one. If a member of the team
is unhappy, watch out! His or her negative attitude can become
infectious - contaminating fellow coworker and customers alike.
Pessimistic employees can breed an atmosphere of low morale which
equals decreased productivity, employee turnover, and
unproductive time spent gossiping and complaining among
coworkers.
In order to combat negativity in the workplace, it is essential
that employees receive ongoing motivation from management to
perform their work to the best of their abilities. Regular
contact with employees is necessary to show that you care about
their contributions.
Another way to beat low morale is to develop an employee
satisfaction survey. This is an easy, anonymous way for employees
to voice their concerns and problems without being identified.
Issues that are brought up from the survey can be addressed
during an organizational meeting.
Other ways that an employer can create an environment that
motivates employees include:
~Staff lunches
~Holiday celebrations
~Employee of the month
~Continuing education programs
An organization that recognizes that its employees are valuable
and deserve to receive a certain amount of praise and recognition
will benefit from increased productivity and employee
satisfaction and retention, which in turn, will positively affect
customer satisfaction. Otherwise, the expense of training each
new employee so that they may excel in some OTHER organization is
foolish, time-consuming and expensive.
Management with the “easy-come-easy-go” mentality creates
conflict, confusion and quite a bit of turnover in the workplace.
Nothing positive can be gained by treating employees in such a
manner. It’s no wonder that some employees treat their positions
as a 9-to-5 job.
Any organization can make changes for the better and help create
an environment that is conducive to employee happiness. After
all, the success of your business depends upon it.
The organization with the right approach will be the one to reap
the rewards of success.
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